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Machine Assistance Service

The Nespresso Club does its utmost to ensure your machine is always in perfect working order.

For machine queries or technical information, please contact the Assistance Service Team on freephone 0800 442 442, Monday to Friday, from 8am to 7pm. A qualified Coffee Specialist will carry out an immediate diagnosis of any machine problem over the phone.

If your machine requires repair, you can benefit from the Assistance Service Package:
  1. Collection of the machine from your home
  2. Providing you with a loan machine (subject to availability) 
  3. Return of your machine to your home and an extended warranty of 6 months after repair.

The service is available to you from the moment you register your machine's serial number, throughout the period of your manufacturer's warranty. If your machine is no longer covered by the warranty, but is less than five years old, we can offer you the Assistance Service Package at a flat fee.